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When two-and-a-half year old Ludivine wandered out of her Elkmont, Alabama, yard, she never imagined she’d take part in an official footrace. Runner’s World reports the Bloodhound mingled with 165 runners in the parking lot and at the starting line, and when they began to run, she kept pace. Being a Bloodhound, she of course […]
Here’s an interview of Lori, owner of PetsitUSA’s 2015 featured pet sitter, I’ve Got the ‘Scoop’!, LLC.
Thank you, Ryan! It’s very exciting being interviewed by PetsitUSA and having the opportunity to help new pet sitters by sharing my experiences and insight.
Can you give us a little background about yourself?
When I first started pet sitting, veteran sitters gave me the typical advice about learning to say “no,” setting boundaries, turning my phone off and never putting my business before my fam
ily. I ignored it all, and I’m not going to offer that advice, because the benefits of owning a business allows each of us, as individuals, to make decisions based upon our personal goals, abilities, threshold, ethics and devotion to our pet parents and furry babies.
Our circumstances vary, from familial responsibilities, some transition from another profession still working another job, while others have no time constraints or limitations. The most important consideration is determining the needs of your clients and their beloved pets, because that’s why we become professional pet sitters: To provide care needed for animals in the absence of a parent and/or when a parent requires our assistance with their pet.
Because my dedication is extreme and I lacked the ability to say “no,” implementing policies was necessary. That is one suggestion I strongly recommend; have policies in place you are comfortable with, review them with clients, and have each client acknowledge acceptance of the terms by way of their signature so there are no miscommunications. I adhere to my policies; however, there are situations warranting my waiving them without hesitation.
Change and restructuring typically means acquired knowledge and growth, not errors or poor decisions!
2015 was my fifth year providing love, enrichment and comprehensive pet care for furry babies with my pet sitting business, I’ve Got the ‘Scoop’!, LLC. It has been a very rewarding year professionally with awards, recognition, community outreach events and expanding my non-profit volunteer efforts. Unfortunately, working independently leaves minimal time to celebrate these accomplishments.
Being a recipient of NAPPS’ 2015 National Pet Sitting Business of the Year Award, and Winner of “The Best” Pet Sitter & Dog Walker of Burlington County, in The Best of Burlington County Times 2015, were both amazing honors I cannot believe I received! I work endlessly and my devotion is second to none; still, to be nominated and voted for by clients, colleagues and the community are most cherished honors! Another wonderful compliment was becoming a Board Member of the Boo Tiki Fund, a non-profit charity whose mission is to leave no pet without veterinary care. Families experiencing grave financial hardships may receive a grant for their pets’ urgent medical needs.
I am extremely proud to have organized and hosted South Jersey’s Annual Pet Wellness Symposium for the
past two years and am looking forward to the third annual event on April 16, 2016. It’s a fundraiser and powerful learning experience for all attendees. Elite veterinarians volunteer their time and present educational lectures to pet professionals, parents, animal welfare heroes and members of the community alike, and some of the lectures incorporate live animals for a hands-on learning experience. Pet businesses have an opportunity to showcase their services, also. Last year’s symposium included a children’s component with a Bite Prevention class presented by fellow pet sitters, Endless Pawsabilities, reading with the Furry Angels Therapy Dogs, and a community service workshop to benefit FOBCAS and homeless animals at the Burlington County Animal Shelter.
A particularly fun event I planned the past three years has been the Spooktacular Pets of our town’s annual Halloween Parade, facilitating community members of all ages to participate in the festivities, even if their children have fur! Animal lovers have the opportunity to walk with the doggies, and it’s a safe alternative for children and pets to enjoy a fun-filled family event!
Most recently, I started KiSS!, a Kitty Sponsorship Series, helping senior and fragile homeless kitties KiSS! their cages at a shelter and life in rescue goodbye, by sponsoring their adoption fees. Another rewarding endeavor was raising money to donate 14 Fido Bags to local fire departments and first responders through the Fetch Foundation.
Although I organize and host many events, they’ve only been possible thanks to relationships I’ve established through volunteering and networking, having cultivated amazing collaborative efforts to benefit animals in need and those who love them. I could never have accomplished these myself, and I thank the Borough of Palmyra, NJ, for their assistance in making these events possible.
But life and business are not always happy, happy and success, and a professional pet sitter must always have a solid backup plan in place for unforeseen emergencies.
2015 has been most challenging personally, having a scare with breast cancer, working with great physical pain, enduring procedures on my neck and back, and facing far too much loss. The devastation of losing furry babies for whom I provide care is what I find to be the most difficult aspect of pet sitting.
My precious kitty, Simon, the love of my life, began having seizures and was diagnosed with hypertension and renal disease. That weekend my father died suddenly. Recently, both my mother- and father-in-law were diagnosed with cancer, and just a couple months ago, my very special, one-of-a-kind, Simon, became an angel. He was incredibly loving and a tremendous support to me and my son.
I don’t typically shout out about myself, but it’s important to know this can be you and so much more! Always remember, because of you, pet parents are able to create wonderful memories, be available for work and familial responsibilities, and have peace of mind to walk out the door leaving their furry babies behind. Always feel honored you were chosen by each parent and be thankful you have the opportunity to care for their beloved pets.
Please share what prompted you to start your pet sitting business:
My wonderful son, Billy, was diagnosed with diabetes at the age of 18. He has significant special needs, and because of his cognitive challenges and inability to care for himself, let alone the continuous monitoring of blood glucose levels, multiple injections, exact measurements of food portions, his intake of all solids and liquids, carb counting, testing urine, etc., he required private-duty nursing when I was not with him.
A month after discharge from the hospital, Billy was diagnosed with renal and cardiac disease and required additional medications and intervention. Because of his challenges with communication and extreme developmental delays, his care was very individualized with protocols specific for “Billy.” He was not to be treated as “text-book” diagnoses. In an attempt to keep stress at a minimum, necessary care was slowly integrated into his daily routine, which already was demanding.
After a few nurses were hired, they were quickly fired when care was to be provided “their” way, not what was best for Billy. Despite having detailed orders written by physicians and my wishes to make life a little happier and more manageable for Billy, each nurse wanted to modify his regiment. Sadly, they were unwilling to deviate from the “standard” and learn how to maintain his stable status.
This resulted in leaving my profession as a court reporter and accounts manager of the firm, after 15 years, so I would be available to provide care for my son. At 47 years old, I wasn’t sure in what direction I would go. I then realized there were parents in need of care for their dependent, beloved pets as I needed for my son; hence, founding my company, I’ve Got the ‘Scoop’!, LLC – Providing Love, Enrichment and Comprehensive Pet Care… as though YOU were there!
Why do pet owners choose your business over others in your area; is there something special that attracts your clients?
I ask this question of my pet parents, and their responses share many similarities. Our relationship begins when parents view the love displayed in my photos and they tell me it’s obvious how much I care from the first time we speak about their pets. My initial consultation is quite extensive and families’ comfort levels increase more so during that time. I obtain a very thorough history and spend a substantial amount of time inquiring about specific details, observing, playing and interacting with their beloved pets, learning as much as possible. This leads to establishing a bond that only grows stronger with subsequent visits. Often times, a cat considered to be very skittish or a dog with anxiety that normally does not engage with strangers right away, if at all, warm up to me quickly, leaving pet parents astonished. Their worries and anxieties are alleviated.
Parents remark how I genuinely adore their beloved pets and love the special bonds we share. Pictures and videos I send depict their happiness and contentment, and parents feel their furry love
s are safe. I am certified in animal first aid/CPR, participate in continuing education classes and keep up to date with current recalls and product information.
Since I do not use independent contractors or hire employees, it’s me, personally, coming to each visit, and parents are confident their pets are extremely well-cared for. They are assured of my secure backup plan in the event of an unforeseen emergency, and most of my lovies have already met the only person I trust with them, my fiancé, Dan. He is incredibly patient, compassionate, loving, observant and meticulous with details, and joins me during visits, in advance, so he’s not a stranger and is familiar with their routine if he is needed.
Parents have peace of mind knowing I’ll be available to communicate with detailed updates. I ask for clarification, if needed, and technology has not taken over the personal service I provide to my families. They also appreciate how I limit the number of pets on my schedule each day to allow for lengthy visits. I spend quality time with my furry babies, becoming well aware of their individual needs, what makes them happy, feel loved and secure, and how the time their family is away may be most enriching and fun.
Whether a family is on vacation or gone for the day at work, the care their pet receives is
the same; it’s very comprehensive, not just walking and feeding or scooping a litter box and leaving. We have spa days with preventative care, brushing hair and teeth, even cleaning ears and clipping nails if needed, extended walks or playtime, and lots of lap time full of hugs and kisses.
Families’ security and privacy are taken very seriously, as well as the safety and well-being of animals in my care. I am very attentive to accommodating special requests and following detailed instructions others may feel are extreme or unnecessary. Parents feel very confident with my thoroughness and abilities, and have peace of mind when their pets are in my care.
My precious kitty, Simon, had special needs, as well as my son, and it is because of he and Billy I understand the significance of small details, observant of nonverbal communication, aware of changes in routine and behavior of my furry babies, and highly respect the wishes of every pet parent as I wish a nurse to do for my son! This all contributes to providing a higher quality of care which should be the standard practice of every pet sitter.
What are some of the most useful advertising tools that you have used?
I’m not fond of the word “advertise.” Maybe because I cannot afford an advertising budget. [Laughing] Most say a business must have one; I disagree. My passion for animals, knowledge and willingness to help all pet parents, not just clients, and networking with other pet professionals, earned me the reputation as a professional pet sitter and resource in my community. People refer me by sharing their experiences and the exceptional care I provide for their pets, as well as the photos I send to parents display all of the love and fun we share. Volunteering your time and becoming known as the expert pet sitter in your community is most rewarding.
How has social media impacted your business over the last few years?
It consumes too much time! However, social media allows me to reach a larger audience much faster. I’m not good at sending quick messages, as I like my communication to be personable. This tends to delay getting information out because of having to sit and write detailed emails. With social media, providing pertinent information can be done expeditiously by sharing a post or an article; whether it’s alerting everyone to recall information, outbreak of infectious disease, wellness information, a lost pet in the community, health-related studies, seasonal tips to help protect our pets, a fundraising or adoption event. It’s a quick way to share information from which others may benefit.
Do you have any general advice for new pet sitters?
If you wish to become a Professional Pet Sitter, you must earn the title and always respect it!!!
How can someone reach you if they have questions? Do you have a web site? Are you on Facebook?
Hitler feeding some roe deer, 1936.
Good thing these deer met the animal-loving Hitler and not Goering, who probably would have shot them!
I am aware that Western roe deer are found throughout Europe, but I most strongly associate them with Germany for some reason.
I volunteer for a small non-profit animal shelter (no-kill) and while we are making it financially and taking care of the animals, we don't have adequate volunteers to do all the extras for the dogs and cats, such as regular walking and cuddling.
Animal lovers….PLEASE consider volunteering at your local shelters. There are many, many jobs that need doing, and posting a comment on a blog or on facebook is just not enough. A few hours a week can really help!
BAD RAP Blog
So a pet photography chat group I’m a member of is doing a photo a day project. It started late so it’s “just’ a 350 project. But I don’t want to say I’m doing it. Because then I might fail and not finish it. Let’s just say I’m using the prompts as inspiration for now. Nothing more. Nothing less. :)
The problem with photo a day projects is you often end up with photos that you aren’t all that proud of and that you wouldn’t normally share publicly. The great thing with a photo a day project is that you are forced to try things outside your comfort zone and some times magic happens and you are thrilled with the results.
I’m not sure this last one is technically dappled but close enough. ;)
I grew up not far from Cincinnati, watching Nick Clooney first host the afternoon movie, then the local news. Although I didn’t know the family growing up (they are from Northern Kentucky, as I recall), I have always felt an affinity for George because (well, okay, because he’s gorgeous!) but also because he and I […]
Inspired by her late grandparents’ love of animals, one teenager in Illinois is finding innovative ways to help her local cat rescue.
Sabrina Hoagland’s grandparents, Diann and Butch Hoagland, were passionate about giving back to the community and, like Sabrina, loved animals.
Although Diann passed away in 2010 and Butch in 2014, they made a lasting impression on their granddaughter.
The 17-year-old began volunteering for The Forever Home Feline Ranch (FHFR) in Springfield, IL because she was interested in helping to make the world safe and more humane for all living creatures.
As Sabrina became more involved in volunteering, she quickly realized the amount of work the organization puts in to helping the animals in their care and she wanted to do more.
WCAX.COM Local Vermont News, Weather and Sports- WCAX in Burlington, VT is reporting that Murphy, the Golden Retriever who ran away after a car accident 18 months ago, is finally home with his family. When Ed Hamel’s granddaughter was in a car accident in 2014, Murphy escaped and ran away. His brain immediately shifted to […]